Collaboration
Teams, channels, and files with a structure designed for your organization, not the one that formed on its own.
Communications and collaboration
Microsoft Teams collaboration and calling, operated by Lynxsource
Teams only delivers value when people use it. We operate Microsoft Teams as a managed service — collaboration, meetings, and calling in one place — so your organization works on a platform that is properly configured, governed, and adopted, not on licenses nobody uses.
We do not hand over a tenant and leave. We define the policies, integrate the telephony, guide user adoption, and answer when something breaks. You get a communications operation that works every day, with a single party responsible.
- Operating since
- 2009
- Certification
- ISO 27001:2022
- Model
- MSSP
- Presence
- 5 countries
The definition
What does it mean to run Microsoft Teams as a managed service?
It means Lynxsource configures, governs, and sustains your collaboration, meetings, and calling on Teams, and guides your users until the platform is genuinely used, instead of handing you a configured tenant.
Teams switches on with the licenses, and that is where the problem starts rather than ends. What you see in practice is always some version of the same thing: teams and channels growing with no criteria until nobody can find anything, factory policies that do not reflect how the company works, part of the staff still living in email or on their phones, and telephony left aside because integrating it was another project.
A managed service changes what you are buying. Instead of the license, you hire whoever decides how the environment is structured, what is allowed and what is not, how telephony comes in, and who walks each department through it until they stop using the old tool. The tenant stays yours; what changes is that somebody is answerable for it working.
The scope
What do we operate in Microsoft Teams?
Day-to-day collaboration, meetings, calling inside Teams, governance of the environment, and the support that carries users through.
These are not five separate services but one operation. The team structure defined at the start decides whether people can find things; governance decides what can be shared and with whom; telephony decides whether the desk phone can be retired; and adoption decides whether any of the above ever gets used. Each piece holds up the next.
Meetings
Meetings and rooms configured so that starting one does not require help from IT.
Calling
Calls inside Teams, with the company’s numbers and call flows integrated into the same application.
Governance
Policies for creation, retention, sharing, and security, so the environment does not grow unchecked.
Adoption and support
Guidance for each department through the change, and day-to-day support when something stops working.
The decision
Why managed rather than just licensing Teams?
Because the license is identical however you buy it; what decides the outcome is the configuration, the governance, and sustained adoption, and none of that is included.
Licensing is the part already solved. What does not come with the license is someone to structure the environment before it grows crooked, tune the policies to how your company actually works, integrate telephony without leaving anyone without a line mid-migration, and sit down with the departments that resist.
Nor is that work a project that closes. New people arrive, teams get opened, call flows change, and somebody asks why they cannot share a file with a customer. As a managed service that has an owner and a calendar, and your IT team does not have to choose between handling it and handling the business.
The operation
How do we run your Teams environment?
With an accompanied rollout instead of a mass switch-on, an environment governed by policies fitted to your operation, and in-house support that sustains the service afterwards.
The rollout is guided. Rather than switching everything on for everyone and waiting, we move department by department: we define what each one needs, walk them through the change, and resolve the early friction, which is where people decide whether to fall back on the old tool. Migrating telephony follows that same rhythm, with nobody left without a line.
The environment ends up governed and stays that way. Policies for team creation, retention, external sharing, and security are fitted to how the company works and revisited when that changes. And the service is sustained by in-house support: when a meeting will not start or a call will not come through, our team answers, not a generic queue.
The coverage
Which countries does Lynxsource operate in?
With in-house teams in Ecuador, Colombia, and Bolivia, and also in the United States and Canada.
In-house means the analysts, the automation, and the operations center belong to Lynxsource. In a reseller model your provider opens a ticket with another provider and passes the answer along when it arrives; here whoever answers is whoever decides.
The service is the same in all five countries, with the same SOC behind it and the same triage and response figures. What changes is who you have nearby, not the quality of the monitoring.
Questions about this service
Frequently asked questions
Can Teams work as a phone system?
Yes. Teams makes and receives calls on the public telephone network, with the company’s numbers and call flows inside the same application; the link to the carrier is handled through direct routing or a vendor calling plan, depending on the case.
How do you improve user adoption?
By guiding the change department by department instead of switching it on for everyone at once: explaining what each team gains, resolving the friction of the first weeks, and following up with whoever falls behind. Rolling out is not adopting.
Does it integrate with our current telephony?
Yes, and nothing has to be switched off at once: we coexist with the phone system or the trunks you already have and migrate in stages, keeping your numbers.
Who provides day-to-day support?
Our team, with our own people in five countries. There is no third party to pass the ticket to, so whoever answers is the one who can resolve it.
Do you govern the environment’s security and policies?
Yes: team creation, retention, external sharing, guests, and access. It is the part that keeps the environment from growing unchecked, and it is revisited when your operation changes.
Which licenses do I need?
It depends on what each profile uses: not everyone needs the same thing, and calling is licensed separately from collaboration. We review it against your case before moving anything, so you do not pay for capabilities nobody will use.
The result
What changes when Teams is properly operated?
Three things change, and you notice them without needing a report: people use the platform, the service stops falling over, and there is somebody to call when something happens.
Real adoption
Users who actually use it, not licenses sitting unused.
Continuity
A service that stays up, with in-house support.
One party responsible
Deployment, operation, and support, from Lynxsource.
More from the site
Keep reading
Let us look at your case before moving anything.
We review what you have switched on in Teams, how many people genuinely use it, and what it would take to bring telephony in. Free and with no commitment.
Request a free assessment
We respond within one business day. Ecuador, Colombia, Bolivia, the United States, and Canada.