Managed Services & NOC
LynxWatch™ and managed operation of the platforms in our portfolio. Someone finds out the moment something goes down, before your users do.
The first to know about an outage shouldn't be your customer.
Without continuous monitoring, a company usually finds out something failed when someone complains. By then, minutes or hours of degraded service have already passed, and the incident's reputation is already set. A managed NOC reverses that order: someone detects the failure before it hits the user, and the problem gets resolved or communicated before it becomes a complaint.
Three ways to have someone else watch your infrastructure.
LynxWatch™
Managed monitoring of servers, networks, services, and cloud voice, 24/7.
Managed SOC
When what's being watched is security, not just availability, our SOC joins in.
Full operation
We manage cloud, communications, contact center, and backup under a single SLA.
Tiered escalation
Each rung answers a deeper question about your operation; none commits you to the next.
Vendor management
When the failure is a third party's, we're the ones who escalate and follow up, not you.
Availability reporting
Uptime and resolution indicators, delivered on a regular schedule.
Which of the three rungs do you need?
LynxWatch™, Managed SOC, or full operation: see how they differ and what each one answers.
See the three rungsWhat people ask before signing up.
Does LynxWatch™ replace my internal IT team?
No, it complements it: it absorbs continuous monitoring so your team can focus on what's strategic.
What happens outside business hours?
Monitoring is 24/7; critical alerts are escalated immediately regardless of the time.
Can I start with just monitoring and add management later?
Yes. The three rungs are independent, and you can move up a level whenever it makes sense for your operation.
Everything else we do.
Let's see how this fits your operation.
A free assessment, no strings attached. We'll tell you what's covered, what isn't, and where to start.
We respond within one business day. Ecuador, Colombia, Bolivia, the United States, and Canada.