Meetings and video
Meetings and rooms configured so that starting one does not require help from IT.
Communications and collaboration
Zoom meetings and calling, operated by Lynxsource
A meeting that drops halfway through costs more than the license that enabled it. We operate Zoom as a managed service — meetings, webinars, and calling — so your organization meets on a platform that is properly configured and dependable, not on an account nobody governs.
We do not hand over licenses and disappear. We configure the policies, integrate the telephony, look after the room experience, and answer when something breaks. You get meetings that work, with one party responsible behind them.
- Operating since
- 2009
- Certification
- ISO 27001:2022
- Model
- MSSP
- Presence
- 5 countries
The definition
What does it mean to run Zoom as a managed service?
It means Lynxsource configures, governs, and sustains your meetings, webinars, and calling on Zoom, and answers when something breaks, instead of handing you the licenses and leaving you the console.
Zoom switches on with the licenses, and that is where the problem starts rather than ends. What you see in practice is always some version of the same thing: factory policies that do not reflect how the company works, rooms nobody prepared, external guests getting in where they should not, and an important event organized by hand every single time.
A managed service changes what you are buying. Instead of the license, you hire whoever defines the policies, prepares the rooms, integrates the telephony, and is on the other end the day a meeting will not start. The account stays yours; what changes is that somebody is answerable for it working.
The scope
What do we operate in Zoom?
Day-to-day meetings, webinars, calling inside Zoom, and governance of the environment, with in-house support behind it.
These are not four separate services but one operation. The policies defined at the start decide who can get in and with what; the rooms decide whether a meeting starts on its own or needs help from IT; calling decides whether the desk phone can be retired; and support decides what happens the day any of the above fails.
Webinars
Events with large audiences, prepared and supported rather than improvised on the day.
Calling
Calls inside Zoom, with the company’s numbers and call flows in the same application.
Governance and support
Access, recording, and security policies, plus day-to-day support when something stops working.
The decision
Why managed rather than just licensing Zoom?
Because the license is identical however you buy it; what decides the outcome is the configuration, the governance, and who answers when a meeting will not start.
Licensing is the part already solved. What does not come with the license is someone to tune the policies to how your company actually works, leave the rooms ready, integrate the telephony without leaving anyone without a line, and prepare the event a launch depends on.
Nor is that work a project that closes. New people arrive, sites open, what may be recorded changes, and somebody asks why a customer cannot get into their meeting. As a managed service that has an owner, and your IT team does not have to choose between handling it and handling the business.
The operation
How do we run your Zoom environment?
By making sure the meeting is smooth, the environment is governed by policies fitted to your operation, and in-house support stands behind it when something fails.
The experience is looked after before the meeting, not during it. Rooms are prepared, profiles configured, and access resolved, so joining is a matter of clicking a link. When the event is a large one — a webinar with an external audience — we prepare it and stand by during it, which is where the difference shows between an event that goes well and one that is half rescued.
The environment ends up governed and stays that way: access, guest, recording, and security policies, fitted to how the company works and revisited when that changes. And the service is sustained by in-house support: when a meeting will not start or a call will not come through, our team answers, not a generic queue.
The coverage
Which countries does Lynxsource operate in?
With in-house teams in Ecuador, Colombia, and Bolivia, and also in the United States and Canada.
In-house means the analysts, the automation, and the operations center belong to Lynxsource. In a reseller model your provider opens a ticket with another provider and passes the answer along when it arrives; here whoever answers is whoever decides.
The service is the same in all five countries, with the same SOC behind it and the same triage and response figures. What changes is who you have nearby, not the quality of the monitoring.
Questions about this service
Frequently asked questions
Can Zoom work as a phone system?
Yes. Zoom Phone makes and receives calls on the public telephone network, with the company’s numbers and call flows inside the same application your people already meet in.
Does it integrate with Outlook, Teams, and calendars?
Yes. Meetings are scheduled from the calendar your people already use, and Zoom coexists with other collaboration platforms when the company works with more than one.
How do you secure the meetings?
Through the environment’s policies: who can create meetings, who joins directly and who waits in the waiting room, what may be recorded, and who can reach those recordings. They are set to fit your operation and revisited when it changes.
Does it work for large events?
Yes, with webinars: the format for a wide audience, where attendees see and hear but do not interrupt. We prepare them and stand by live.
Who provides day-to-day support?
Our team, with our own people in five countries. There is no third party to pass the ticket to, so whoever answers is the one who can resolve it.
Which licenses do I need?
It depends on what each profile uses: not everyone needs the same thing, and calling and webinars are licensed separately from meetings. We review it against your case before moving anything, so you do not pay for capabilities nobody will use.
The result
What changes when Zoom is properly operated?
Things change that you notice in every meeting: people connect without fighting the tool, events go well, and there is somebody to call when something happens.
Dependable meetings
They do not drop halfway through.
Events that go well
Webinars with no surprises.
One party responsible
Deployment, operation, and support, from Lynxsource.
Let us look at your case before moving anything.
We review what you have switched on in Zoom, how your people meet today, and what it would take to bring telephony in. Free and with no commitment.
Request a free assessment
We respond within one business day. Ecuador, Colombia, Bolivia, the United States, and Canada.